:root{--brand: #e23c68;--brand-hover: #cf2e59;--brand-light: #fde6ec;--brand-text: #b9204b;--bg-base: #edf1f5;--bg-surface: #ffffff;--bg-elevated: #f8fafc;--bg-input: #ffffff;--bg-chat: #f0f2f5;--bg-topbar: #172233;--bg-topbar-border: #0d1622;--text-primary: #19212c;--text-secondary: #596678;--text-muted: #778393;--text-topbar: #e4e9ef;--text-topbar-muted: #aeb9c8;--border: #dce3eb;--border-light: #ecf0f3;--status-open: #17824f;--status-closed: #a92748;--status-pending: #b86a00;--window-open-bg: #effaf4;--window-open-fg: #176d49;--window-warn-bg: #fff8dc;--window-warn-fg: #8b6700;--window-closed-bg: #fff0f2;--window-closed-fg: #aa2849;--bubble-in: #ffffff;--bubble-out: #d9fdd3;--note-bg: #fff8d9;--note-border: #e8d96b;--shadow-sm: 0 1px 3px rgb(0 0 0 / .08);--shadow-bubble: 0 1px 2px rgb(0 0 0 / .08);--shadow-modal: 0 20px 60px rgb(0 0 0 / .18);--radius: 10px;--radius-sm: 6px;--radius-btn: 8px;--radius-pill: 999px;--transition: .14s ease}[data-theme=dark]{--bg-base: #111b21;--bg-surface: #1f2c34;--bg-elevated: #2a3942;--bg-input: #2a3942;--bg-chat: #0b141a;--bg-topbar: #1f2c34;--bg-topbar-border: #0b141a;--text-primary: #e9edef;--text-secondary: #aebac1;--text-muted: #8696a0;--text-topbar: #e9edef;--text-topbar-muted: #8696a0;--border: #2a3942;--border-light: #2a3942;--status-open: #00a884;--status-closed: #f15c6d;--status-pending: #ffd279;--window-open-bg: #0d2818;--window-open-fg: #00a884;--window-warn-bg: #2d2100;--window-warn-fg: #ffd279;--window-closed-bg: #2d0a12;--window-closed-fg: #f15c6d;--bubble-in: #1f2c34;--bubble-out: #005c4b;--note-bg: #2d2100;--note-border: #5a4a00;--brand-light: #3d0a1c;--brand-text: #f47fa1}*,*:before,*:after{box-sizing:border-box}body{margin:0;font-family:Inter,ui-sans-serif,system-ui,-apple-system,BlinkMacSystemFont,Segoe UI,sans-serif;font-synthesis:none;color:var(--text-primary);background:var(--bg-base)}button,input,textarea,select{font:inherit}button{cursor:pointer}button:disabled{cursor:not-allowed;opacity:.55}p{margin:0}::-webkit-scrollbar{width:6px}::-webkit-scrollbar-track{background:transparent}::-webkit-scrollbar-thumb{background:var(--border);border-radius:var(--radius-pill)}.app-shell{height:100dvh;min-height:560px;display:grid;grid-template-rows:52px 1fr;overflow:hidden}.app-topbar{display:flex;align-items:center;justify-content:space-between;padding:0 16px;background:var(--bg-topbar);border-bottom:1px solid var(--bg-topbar-border);gap:12px;z-index:10}.top-brand{display:flex;align-items:center;gap:9px;text-decoration:none}.brand-mark{display:grid;place-items:center;background:var(--brand);color:#fff;font-weight:800;border-radius:8px;width:28px;height:28px;font-size:14px;flex-shrink:0}.top-brand-name{color:var(--text-topbar);font-weight:700;font-size:15px}.top-brand-sub{color:var(--text-topbar-muted);font-size:12px;border-left:1px solid #4a5664;padding-left:10px}.top-right{display:flex;align-items:center;gap:8px}.top-user{color:var(--text-topbar-muted);font-size:12px;white-space:nowrap;display:flex;align-items:center;gap:6px}.top-role-badge{background:#2d3e50;color:var(--text-topbar-muted);padding:2px 7px;border-radius:var(--radius-pill);font-size:10px;font-weight:700;letter-spacing:.05em}.top-error-toast{background:#4d1220;color:#ffc7d5;font-size:12px;padding:6px 12px;border-radius:var(--radius-btn);max-width:340px;white-space:nowrap;overflow:hidden;text-overflow:ellipsis}.btn-icon{border:0;background:transparent;color:var(--text-topbar-muted);display:inline-flex;align-items:center;justify-content:center;width:32px;height:32px;border-radius:var(--radius-btn);transition:color var(--transition),background var(--transition)}.btn-icon:hover{color:var(--text-topbar);background:#ffffff14}.connectivity-bar{grid-column:1 / -1;background:#6b4226;color:#ffd6b5;font-size:12px;text-align:center;padding:4px 16px;display:flex;align-items:center;justify-content:center;gap:8px}.desk{min-height:0;display:grid;grid-template-columns:minmax(260px,320px) minmax(420px,1fr) minmax(255px,310px)}.desk>*{overflow:hidden}.panel{background:var(--bg-surface);display:flex;flex-direction:column;min-height:0}.panel+.panel{border-left:1px solid var(--border)}.eyebrow{font-size:10px;letter-spacing:.12em;font-weight:800;color:var(--text-muted);margin:0 0 5px;display:flex;gap:5px;align-items:center;text-transform:uppercase}.btn-primary{border:0;border-radius:var(--radius-btn);font-weight:700;padding:10px 14px;background:var(--brand);color:#fff;display:inline-flex;align-items:center;justify-content:center;gap:7px;transition:background var(--transition)}.btn-primary:hover:not(:disabled){background:var(--brand-hover)}.btn-secondary{border:0;border-radius:var(--radius-btn);font-weight:600;padding:9px 13px;background:var(--bg-elevated);color:var(--text-secondary);display:inline-flex;align-items:center;justify-content:center;gap:7px;border:1px solid var(--border);transition:background var(--transition)}.btn-secondary:hover:not(:disabled){background:var(--border-light)}.btn-ghost{border:0;background:transparent;padding:7px 10px;border-radius:var(--radius-btn);color:var(--text-muted);display:inline-flex;align-items:center;gap:6px;font-size:13px;transition:background var(--transition),color var(--transition)}.btn-ghost:hover:not(:disabled){background:var(--bg-elevated);color:var(--text-primary)}.btn-danger{border:0;border-radius:var(--radius-btn);font-weight:600;padding:9px 13px;background:#fee2e2;color:#b91c1c;display:inline-flex;align-items:center;gap:7px;transition:background var(--transition)}.btn-danger:hover:not(:disabled){background:#fecaca}@keyframes shimmer{to{background-position:200% center}}.skeleton{background:linear-gradient(90deg,var(--bg-elevated) 25%,var(--border-light) 50%,var(--bg-elevated) 75%);background-size:200% auto;border-radius:var(--radius-sm);animation:shimmer 1.4s linear infinite}.modal-overlay{position:fixed;top:0;right:0;bottom:0;left:0;background:#00000080;display:grid;place-items:center;z-index:100;padding:20px}.modal-box{background:var(--bg-surface);border-radius:14px;box-shadow:var(--shadow-modal);width:min(460px,100%);display:flex;flex-direction:column;max-height:90vh}.modal-header{padding:20px 20px 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45%);display:flex;align-items:center;justify-content:center;padding:20px;box-sizing:border-box;overflow-y:auto}.login-card{width:min(390px,100%);padding:36px;background:var(--bg-surface);border-radius:16px;box-shadow:var(--shadow-modal);display:grid;gap:14px;flex-shrink:0}.login-card .brand-mark{width:42px;height:42px;font-size:20px}.login-card h1{margin:0;font-size:24px;color:var(--text-primary)}.login-card label{font-size:12px;font-weight:700;color:var(--text-secondary);display:grid;gap:6px}.login-card input{border:1px solid var(--border);border-radius:var(--radius-btn);padding:11px 12px;outline-color:var(--brand);background:var(--bg-input);color:var(--text-primary)}.login-card .muted{color:var(--text-muted);font-size:13px;margin:0}.alert-error{font-size:13px;padding:10px 12px;border-radius:var(--radius-btn);background:#ffe8ee;color:#ae2648}[data-theme=dark] .alert-error{background:#3d0a1c;color:#f47fa1}.login-mode-toggle{display:grid;grid-template-columns:1fr 1fr;background:var(--bg-elevated);border-radius:var(--radius-btn);padding:3px;gap:3px}.mode-btn{border:0;border-radius:calc(var(--radius-btn) - 2px);padding:8px 10px;font-size:13px;font-weight:600;color:var(--text-muted);background:transparent;display:flex;align-items:center;justify-content:center;gap:6px;transition:all var(--transition)}.mode-btn.active{background:var(--bg-surface);color:var(--text-primary);box-shadow:0 1px 4px #0000001a}.mode-btn:hover:not(.active){color:var(--text-primary)}.phone-field{display:flex;gap:8px;align-items:stretch}.phone-input{flex:1;border:1px solid var(--border);border-radius:var(--radius-btn);padding:10px 12px;background:var(--bg-input);color:var(--text-primary);outline:none;transition:border-color var(--transition);font-size:15px;min-width:0}.phone-input:focus{border-color:var(--brand)}.phone-input:disabled{background:var(--bg-elevated);cursor:not-allowed}.country-picker{position:relative;flex-shrink:0}.country-trigger{display:flex;align-items:center;gap:5px;border:1px solid var(--border);border-radius:var(--radius-btn);padding:10px;background:var(--bg-input);cursor:pointer;white-space:nowrap;transition:border-color var(--transition);height:100%}.country-trigger:hover:not(:disabled){border-color:var(--brand)}.country-trigger:disabled{background:var(--bg-elevated);cursor:not-allowed;opacity:.7}.country-flag{font-size:18px;line-height:1}.country-dial{font-size:13px;font-weight:700;color:var(--text-primary)}.country-chevron{color:var(--text-muted);transition:transform var(--transition)}.country-chevron.open{transform:rotate(180deg)}.country-dropdown{position:absolute;top:calc(100% + 6px);left:0;z-index:200;background:var(--bg-surface);border:1px solid var(--border);border-radius:var(--radius);box-shadow:var(--shadow-modal);width:260px;display:flex;flex-direction:column;max-height:320px;overflow:hidden}.country-search-wrap{display:flex;align-items:center;gap:8px;padding:10px 12px;border-bottom:1px solid var(--border-light);color:var(--text-muted);flex-shrink:0}.country-search{border:0;outline:0;background:transparent;width:100%;font-size:13px;color:var(--text-primary)}.country-list{overflow-y:auto;flex:1}.country-empty{font-size:12px;color:var(--text-muted);text-align:center;padding:16px;margin:0}.country-option{width:100%;border:0;background:transparent;display:flex;align-items:center;gap:8px;padding:9px 12px;cursor:pointer;text-align:left;transition:background var(--transition)}.country-option:hover{background:var(--bg-elevated)}.country-option.selected{background:var(--brand-light)}.country-option-check{width:16px;height:16px;display:flex;align-items:center;justify-content:center;color:var(--brand);flex-shrink:0}.country-option-flag{font-size:18px;line-height:1;flex-shrink:0}.country-option-name{flex:1;font-size:13px;color:var(--text-primary);white-space:nowrap;overflow:hidden;text-overflow:ellipsis}.country-option-dial{font-size:12px;font-weight:700;color:var(--text-muted);flex-shrink:0}[data-theme=dark] .country-option.selected{background:var(--brand-light)}.inbox{display:flex;flex-direction:column;min-height:0}.inbox-header{padding:14px 16px 10px;display:flex;justify-content:space-between;align-items:center;border-bottom:1px solid var(--border-light);flex-shrink:0}.inbox-title{margin:0;font-size:18px}.inbox-badge{font-weight:700;font-size:11px;padding:3px 8px;border-radius:var(--radius-pill);background:var(--brand-light);color:var(--brand-text);min-width:22px;text-align:center}.inbox-search-wrap{padding:10px 12px 8px;flex-shrink:0}.search-input-wrap{height:36px;border:1px solid var(--border);border-radius:var(--radius-pill);display:flex;align-items:center;gap:7px;padding:0 12px;background:var(--bg-elevated);color:var(--text-muted);transition:border-color var(--transition)}.search-input-wrap:focus-within{border-color:var(--brand)}.search-input{border:0;outline:0;background:transparent;width:100%;color:var(--text-primary);font-size:13px}.inbox-filters{display:flex;gap:6px;padding:0 12px 10px;overflow-x:auto;flex-shrink:0;scrollbar-width:none}.inbox-filters::-webkit-scrollbar{display:none}.filter-chip{border:1px solid var(--border);background:var(--bg-elevated);color:var(--text-secondary);border-radius:var(--radius-pill);padding:4px 11px;font-size:12px;font-weight:600;white-space:nowrap;transition:all var(--transition);flex-shrink:0}.filter-chip:hover{border-color:var(--brand);color:var(--brand)}.filter-chip.active{background:var(--brand-light);border-color:var(--brand);color:var(--brand-text)}.conversation-list-wrap{flex:1;overflow-y:auto;position:relative}.conversation-list{position:relative}.conv-item{width:100%;border:0;background:transparent;padding:11px 14px;display:grid;grid-template-columns:42px 1fr;gap:10px;text-align:left;cursor:pointer;border-bottom:1px solid var(--border-light);transition:background var(--transition)}.conv-item:hover{background:var(--bg-elevated)}.conv-item.selected{background:var(--bg-elevated);box-shadow:inset 3px 0 0 var(--brand)}.conv-avatar{width:42px;height:42px;border-radius:50%;display:grid;place-items:center;font-weight:700;font-size:16px;color:#fff;flex-shrink:0}.conv-body{min-width:0;display:block;overflow:hidden;width:100%}.conv-row1{display:flex;justify-content:space-between;align-items:baseline;gap:6px;margin-bottom:3px;overflow:hidden}.conv-name{font-weight:600;font-size:14px;white-space:nowrap;overflow:hidden;text-overflow:ellipsis;color:var(--text-primary);min-width:0;flex:1 1 0}.conv-time{font-size:11px;color:var(--text-muted);white-space:nowrap;flex-shrink:0}.conv-preview{font-size:12px;color:var(--text-muted);white-space:nowrap;overflow:hidden;text-overflow:ellipsis;margin-bottom:4px;display:block}.conv-meta{display:flex;align-items:center;gap:5px;height:16px}.conv-status-dot{width:7px;height:7px;border-radius:50%;flex-shrink:0}.conv-status-dot.open{background:var(--status-open)}.conv-status-dot.pending_agent,.conv-status-dot.pending_customer{background:var(--status-pending)}.conv-status-dot.closed{background:var(--border)}.conv-unread{font-size:10px;font-weight:800;background:var(--brand);color:#fff;border-radius:var(--radius-pill);min-width:18px;height:18px;display:grid;place-items:center;padding:0 4px;margin-left:auto}.conv-window-warning{color:#d97706}.conv-assigned-icon{color:var(--text-muted)}.empty-list{color:var(--text-muted);text-align:center;padding:32px 16px;font-size:13px}.load-more-btn{display:block;width:100%;border:0;background:transparent;color:var(--brand);font-size:12px;font-weight:600;padding:12px;cursor:pointer}.load-more-btn:hover{background:var(--bg-elevated)}.inbox-skeleton{padding:12px 14px;display:grid;grid-template-columns:42px 1fr;gap:10px;border-bottom:1px solid var(--border-light)}.inbox-skeleton .sk-avatar{width:42px;height:42px;border-radius:50%}.inbox-skeleton .sk-lines{display:flex;flex-direction:column;gap:8px;padding-top:4px}.inbox-skeleton .sk-line{height:10px}.chat{display:grid;grid-template-rows:auto auto minmax(0,1fr) auto}.chat-empty{display:grid;place-content:center;text-align:center;color:var(--text-muted);gap:12px}.chat-empty svg{opacity:.35}.chat-empty h2{margin:0;font-size:18px;color:var(--text-secondary)}.chat-empty p{font-size:13px}.chat-header{padding:10px 16px;display:flex;justify-content:space-between;align-items:center;border-bottom:1px solid var(--border-light);min-height:64px;flex-shrink:0}.chat-header-info h2{margin:0 0 3px;font-size:16px}.chat-header-info .meta{font-size:12px;color:var(--text-muted);display:flex;align-items:center;gap:8px;flex-wrap:wrap}.status-badge{font-size:10px;font-weight:700;padding:2px 7px;border-radius:var(--radius-pill)}.status-badge.open{background:#dcfce7;color:var(--status-open)}.status-badge.pending_agent,.status-badge.pending_customer{background:#fef3c7;color:#92400e}.status-badge.closed{background:var(--bg-elevated);color:var(--text-muted)}[data-theme=dark] .status-badge.open{background:#0d2818;color:var(--status-open)}[data-theme=dark] .status-badge.pending_agent,[data-theme=dark] .status-badge.pending_customer{background:#2d1a00;color:#ffd279}[data-theme=dark] .status-badge.closed{background:var(--bg-elevated);color:var(--text-muted)}.chat-back-btn{display:none;border:0;background:transparent;color:var(--text-secondary);padding:4px 6px 4px 0;margin-right:2px;flex-shrink:0}.chat-back-btn:hover{color:var(--text-primary)}.chat-actions{display:flex;gap:6px;flex-wrap:wrap;justify-content:flex-end}.chat-action-btn{border:1px solid var(--border);background:var(--bg-surface);border-radius:var(--radius-pill);height:30px;padding:0 11px;color:var(--text-secondary);display:inline-flex;align-items:center;gap:5px;font-size:12px;font-weight:600;white-space:nowrap;transition:all var(--transition)}.chat-action-btn span{display:inline}.chat-action-btn:hover:not(:disabled){color:var(--brand);border-color:var(--brand);background:var(--brand-light)}.chat-action-btn:disabled{opacity:.5}.mobile-sheet-overlay,.chat-info-btn{display:none}.window-banner{font-size:12px;display:flex;align-items:center;gap:7px;padding:6px 16px;border-bottom:1px solid var(--border-light);flex-shrink:0}.window-banner.open{background:var(--window-open-bg);color:var(--window-open-fg)}.window-banner.warning{background:var(--window-warn-bg);color:var(--window-warn-fg)}.window-banner.closed{background:var(--window-closed-bg);color:var(--window-closed-fg)}.message-timeline{overflow-y:auto;background:var(--bg-chat);padding:12px 16px;display:flex;flex-direction:column;gap:4px;scroll-behavior:smooth;position:relative}.new-messages-banner{position:absolute;bottom:12px;left:50%;transform:translate(-50%);background:var(--bg-topbar);color:#fff;font-size:12px;font-weight:600;padding:6px 14px;border-radius:var(--radius-pill);cursor:pointer;box-shadow:var(--shadow-sm);z-index:5;display:flex;align-items:center;gap:6px;white-space:nowrap}.new-messages-banner:hover{background:#1e3045}.day-separator{display:flex;align-items:center;gap:10px;margin:8px 0;color:var(--text-muted);font-size:11px;font-weight:600}.day-separator:before,.day-separator:after{content:"";flex:1;height:1px;background:var(--border-light)}.day-sep-label{background:var(--bg-surface);padding:3px 12px;border-radius:var(--radius-pill);border:1px solid var(--border-light);white-space:nowrap}.message-wrap{display:flex;flex-direction:column;margin-bottom:2px}.message-wrap.outbound{align-items:flex-end}.message-wrap.inbound{align-items:flex-start}.message-bubble{max-width:72%;padding:7px 10px 5px;border-radius:var(--radius);background:var(--bubble-in);box-shadow:var(--shadow-bubble);position:relative}.message-wrap.outbound .message-bubble{background:var(--bubble-out);border-radius:var(--radius) var(--radius-sm) var(--radius) var(--radius)}.message-wrap.inbound .message-bubble{border-radius:var(--radius-sm) var(--radius) var(--radius) var(--radius)}.message-bubble.note{background:var(--note-bg);border:1px solid var(--note-border)}.msg-author{font-size:11px;font-weight:700;color:var(--brand);margin-bottom:2px}.msg-text{font-size:14px;line-height:1.45;white-space:pre-wrap;word-break:break-word;color:var(--text-primary)}.msg-image{max-width:100%;max-height:300px;border-radius:var(--radius-sm);display:block;margin-bottom:4px}.msg-video{max-width:100%;max-height:320px;border-radius:var(--radius-sm);display:block;margin-bottom:4px;background:#000}.msg-sticker{width:130px;height:130px;object-fit:contain;display:block;margin-bottom:4px}.msg-document{display:flex;align-items:center;gap:9px;max-width:260px;padding:9px 11px;margin-bottom:4px;border-radius:var(--radius-sm);background:var(--bg-elevated);border:1px solid var(--border-light);color:var(--text-primary);text-decoration:none;transition:background var(--transition)}.msg-document:hover{background:var(--bg-input)}.msg-document-icon{flex-shrink:0;color:var(--brand)}.msg-document-name{flex:1;min-width:0;font-size:13px;font-weight:600;overflow:hidden;text-overflow:ellipsis;white-space:nowrap}.msg-document-dl{flex-shrink:0;color:var(--text-muted)}.message-bubble.has-reaction{margin-bottom:12px}.msg-reaction{position:absolute;bottom:-11px;right:8px;background:var(--bg-surface);border:1px solid var(--border-light);border-radius:999px;padding:1px 5px;font-size:13px;line-height:1.3;box-shadow:0 1px 3px #00000026;z-index:1}.message-wrap.inbound .msg-reaction{right:auto;left:8px}.messages-loading-older{display:flex;align-items:center;justify-content:center;gap:6px;padding:8px;font-size:12px;color:var(--text-muted)}.messages-loading-older .spin{animation:spin .9s linear infinite}@keyframes spin{to{transform:rotate(360deg)}}.msg-audio{width:min(330px,68vw);display:flex;align-items:center;gap:10px;padding:6px 2px 4px}.msg-audio-main{width:38px;height:38px;border:0;border-radius:999px;display:grid;place-items:center;flex-shrink:0;cursor:pointer;color:#fff;background:var(--brand);box-shadow:0 1px 2px #0000001f;transition:transform var(--transition),opacity var(--transition)}.msg-audio-main:hover{transform:scale(1.04)}.msg-audio-main:active{transform:scale(.98)}.msg-audio-body{flex:1;min-width:0;display:flex;flex-direction:column;gap:4px}.msg-audio-controls{display:flex;align-items:center;justify-content:space-between;gap:8px}.msg-audio-controls button{border:0;background:transparent;color:var(--text-muted);display:inline-flex;align-items:center;gap:2px;padding:0;font-size:10px;font-weight:700;cursor:pointer}.msg-audio-controls button:hover{color:var(--brand)}.msg-audio-progress{--audio-progress: 0%;width:100%;height:5px;border-radius:999px;-webkit-appearance:none;-moz-appearance:none;appearance:none;cursor:pointer;outline:none;background:linear-gradient(to right,var(--brand) 0 var(--audio-progress),var(--border) var(--audio-progress) 100%)}.msg-audio-progress::-webkit-slider-thumb{-webkit-appearance:none;-moz-appearance:none;appearance:none;width:13px;height:13px;border-radius:999px;background:var(--brand);border:2px solid #fff;box-shadow:0 1px 3px #00000038}.msg-audio-progress::-moz-range-thumb{width:11px;height:11px;border-radius:999px;background:var(--brand);border:2px solid #fff;box-shadow:0 1px 3px #00000038}.msg-audio-time{display:flex;align-items:center;justify-content:space-between;font-size:10px;color:var(--text-muted);font-variant-numeric:tabular-nums}.msg-audio-transcript{margin-top:6px;padding-top:6px;border-top:1px dashed var(--border-light);font-size:12px;line-height:1.35;color:var(--text-secondary);white-space:pre-wrap;word-break:break-word}.msg-footer{display:flex;align-items:center;justify-content:flex-end;gap:4px;margin-top:3px}.msg-time{font-size:10px;color:var(--text-muted)}.msg-status{display:flex;align-items:center}.msg-status.pending,.msg-status.sent,.msg-status.delivered{color:var(--text-muted)}.msg-status.read{color:#53bdeb}.msg-status.failed{color:#e74c3c}.msg-retry{border:0;background:transparent;color:#e74c3c;font-size:11px;font-weight:700;padding:2px 6px;cursor:pointer;text-decoration:underline}.msg-unsupported{font-size:13px;color:var(--text-muted);font-style:italic}.msg-template-label{font-size:10px;color:var(--text-muted);font-weight:700;background:var(--bg-elevated);padding:2px 6px;border-radius:4px;margin-bottom:3px;display:inline-block}.msg-note-label{font-size:10px;font-weight:700;color:#92400e;margin-bottom:2px}[data-theme=dark] .msg-note-label{color:#ffd279}.composer-area{border-top:1px solid var(--border-light);background:var(--bg-surface);flex-shrink:0}.composer-tabs{display:flex;gap:0;border-bottom:1px solid var(--border-light);padding:0 14px}.composer-tab{border:0;background:transparent;padding:9px 4px 7px;color:var(--text-muted);font-size:12px;font-weight:600;border-bottom:2px solid transparent;margin-bottom:-1px;transition:all var(--transition)}.composer-tab.active{border-bottom-color:var(--brand);color:var(--brand)}.composer-inner{padding:10px 12px 12px;display:flex;flex-direction:column;gap:8px}.composer-row{display:flex;gap:8px;align-items:flex-end}.composer-textarea{flex:1;border:1px solid var(--border);border-radius:var(--radius-btn);padding:9px 12px;resize:none;min-height:44px;max-height:120px;outline:none;background:var(--bg-input);color:var(--text-primary);transition:border-color var(--transition);font-size:14px;line-height:1.4}.composer-textarea:focus{border-color:var(--brand)}.composer-textarea:disabled{background:var(--bg-elevated);cursor:not-allowed}.composer-footer{display:flex;justify-content:space-between;align-items:center}.char-counter{font-size:11px;color:var(--text-muted)}.char-counter.warn{color:#d97706}.char-counter.danger{color:#e74c3c}.composer-error{font-size:12px;color:#e74c3c;padding:0 2px}.composer-actions{display:flex;gap:6px;align-items:center}.composer-attach{width:36px;height:36px;border:0;background:transparent;color:var(--text-muted);display:grid;place-items:center;border-radius:var(--radius-btn);transition:all var(--transition)}.composer-attach:hover{color:var(--brand);background:var(--brand-light)}.composer-send{width:40px;height:40px;border:0;background:var(--brand);color:#fff;border-radius:50%;display:grid;place-items:center;flex-shrink:0;transition:background var(--transition)}.composer-send:hover:not(:disabled){background:var(--brand-hover)}.window-closed-notice{padding:12px 14px;display:flex;flex-direction:column;gap:8px}.window-closed-msg{font-size:12px;color:var(--window-closed-fg);background:var(--window-closed-bg);padding:8px 12px;border-radius:var(--radius-sm);display:flex;gap:7px;align-items:flex-start}.conv-closed-notice{padding:12px 14px}.conv-closed-msg{font-size:12px;color:var(--text-muted);background:var(--bg-elevated);padding:8px 12px;border-radius:var(--radius-sm);display:flex;gap:7px;align-items:center;justify-content:space-between}.template-list{display:flex;flex-direction:column;gap:6px}.template-card{border:1px solid var(--border);border-radius:var(--radius-sm);padding:10px 12px;cursor:pointer;transition:all var(--transition);text-align:left;background:var(--bg-surface)}.template-card:hover,.template-card.selected{border-color:var(--brand);background:var(--brand-light)}.template-card-name{font-weight:700;font-size:13px;color:var(--text-primary)}.template-card-lang{font-size:11px;color:var(--text-muted);margin-top:2px}.template-params{display:flex;flex-direction:column;gap:10px}.template-param-label{font-size:12px;font-weight:700;color:var(--text-secondary);display:block;margin-bottom:4px}.customer-panel{overflow-y:auto;padding:16px 16px 24px;display:flex;flex-direction:column;gap:0}.cp-section{padding-bottom:16px;margin-bottom:16px;border-bottom:1px solid var(--border-light)}.cp-section:last-child{border-bottom:0;padding-bottom:0;margin-bottom:0}.cp-section h3{margin:0 0 10px;font-size:14px;display:flex;align-items:center;gap:7px;color:var(--text-primary)}.cp-dl{display:grid;grid-template-columns:60px 1fr;gap:6px;font-size:12px}.cp-dt{color:var(--text-muted)}.cp-dd{margin:0;overflow-wrap:anywhere;color:var(--text-primary)}.context-card{padding:8px 0;border-bottom:1px solid var(--border-light);display:flex;flex-direction:column;gap:3px}.context-card:last-child{border-bottom:0}.context-card-title{font-size:13px;font-weight:600;color:var(--text-primary)}.context-card-meta{font-size:11px;color:var(--text-muted)}.ticket-badge{display:inline-flex;align-items:center;gap:4px;font-size:10px;font-weight:700;padding:2px 7px;border-radius:var(--radius-pill)}.ticket-badge.valid{background:#dcfce7;color:var(--status-open)}.ticket-badge.used{background:var(--bg-elevated);color:var(--text-muted)}.ticket-badge.cancelled{background:#fee2e2;color:#b91c1c}[data-theme=dark] .ticket-badge.valid{background:#0d2818;color:var(--status-open)}[data-theme=dark] .ticket-badge.cancelled{background:#2d0a12;color:#f15c6d}.note-card{background:var(--note-bg);border:1px solid var(--note-border);border-radius:var(--radius-sm);padding:9px 10px;margin-bottom:6px;display:flex;flex-direction:column;gap:4px}.note-text{font-size:13px;color:var(--text-primary);white-space:pre-wrap}.note-time{font-size:10px;color:var(--text-muted)}.audit-item{font-size:11px;color:var(--text-muted);padding:5px 0;border-bottom:1px solid var(--border-light);display:flex;justify-content:space-between;gap:8px}.audit-item:last-child{border-bottom:0}.audit-action{font-weight:600;color:var(--text-secondary)}.cp-empty{font-size:12px;color:var(--text-muted);padding:6px 0}.cp-filter-chips{display:flex;flex-wrap:wrap;gap:5px;margin-bottom:10px}.cp-chip{font-size:11px;font-weight:600;padding:3px 10px;border-radius:var(--radius-pill);border:1px solid var(--border-light);background:var(--bg-elevated);color:var(--text-secondary);cursor:pointer;transition:background .15s,color .15s,border-color .15s}.cp-chip:hover{background:var(--bg-hover)}.cp-chip.active{background:var(--brand);color:#fff;border-color:var(--brand)}.cp-ticket-dl{margin-top:8px;padding-top:8px;border-top:1px solid var(--border-light);grid-template-columns:40px 1fr;align-items:center}.order-card{padding:0!important}.order-row{width:100%;background:none;border:none;cursor:pointer;display:flex;align-items:center;justify-content:space-between;gap:8px;padding:8px 0;text-align:left;color:inherit}.order-row:hover .context-card-title{color:var(--brand)}.order-row-left{display:flex;flex-direction:column;gap:3px;flex:1;min-width:0}.order-row-right{display:flex;align-items:center;gap:6px;flex-shrink:0}.order-chevron{color:var(--text-muted);transition:transform .2s}.order-chevron.open{transform:rotate(90deg)}.order-tickets{border-top:1px solid var(--border-light);padding:6px 0 4px;display:flex;flex-direction:column;gap:0}.order-ticket-item{padding:8px 0;border-bottom:1px solid var(--border-light);display:flex;flex-direction:column;gap:4px}.order-ticket-item:last-child{border-bottom:0}.order-ticket-header{display:flex;align-items:center;justify-content:space-between;gap:6px}.order-ticket-lot{font-size:12px;font-weight:600;color:var(--text-primary)}.order-ticket-date{font-size:11px;color:var(--text-muted)}.orphan-tickets{border-top:1px solid var(--border-light);padding-top:6px}@media (max-width: 1080px){.desk{grid-template-columns:280px 1fr}.desk .customer-panel{display:none}}@media (max-width: 700px){.app-shell{height:100dvh;overflow:hidden}.desk{grid-template-columns:1fr;height:100%;overflow:hidden}.desk .chat{display:none}.desk .customer-panel{display:none!important}.desk.has-conversation .inbox{display:none}.desk.has-conversation .chat{display:flex}.chat-back-btn{display:inline-flex;align-items:center}.chat-info-btn{display:inline-flex!important}.chat-action-btn span{display:none}.chat-action-btn{width:32px;height:32px;padding:0;justify-content:center;border-radius:var(--radius-sm)}.top-brand-sub,.top-role-badge{display:none}.message-bubble{max-width:88%}.composer-textarea,.form-input,.phone-input,.search input,.country-search{font-size:16px}.mobile-sheet-overlay{display:flex;position:fixed;top:0;right:0;bottom:0;left:0;z-index:300;background:#00000080;align-items:flex-end;animation:fadeIn .15s ease}.mobile-sheet{width:100%;max-height:88dvh;background:var(--bg-surface);border-radius:16px 16px 0 0;display:flex;flex-direction:column;animation:slideUp .2s ease}.mobile-sheet-header{display:flex;align-items:center;justify-content:space-between;padding:14px 16px 12px;border-bottom:1px solid var(--border-light);flex-shrink:0}.mobile-sheet-title{font-size:14px;font-weight:700;color:var(--text-primary)}.mobile-sheet-close{border:0;background:transparent;color:var(--text-muted);padding:4px;display:grid;place-items:center}.mobile-sheet-body{overflow-y:auto;flex:1}}@keyframes fadeIn{0%{opacity:0}to{opacity:1}}@keyframes slideUp{0%{transform:translateY(100%)}to{transform:translateY(0)}}@media (max-width: 480px){.login-page{padding:16px}.login-card{padding:24px 20px}}